What is Customer Experience (CX)? Definition, Design, Management, Best Practices and Examples | Toolbox
Customer experience (CX) is defined as the overall experience of a customer with a company, based on all interactions before, during and after the purchase of a product or service. In this article, we explain what customer experience is, how to design it through journey mapping, customer experience management, and best practices, with the top customer experience (CX) trends to watch out for in 2020!
https://www.toolbox.com/marketing/customer-experience/articles/what-is-customer-experience-cx/
